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An IVR Portal Platformfor Telephony Media Interaction
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Features
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Web as well as Windows based GUI-Call Flow Designer with Flow Chart Service Creation environmentSuper Functionality Palettes with Drag-&-Drop ease to design call flowsOpen & Portable Architecture-Application server independent with system resources sharable over the networkIVR Portal Manager to select IVR Flow per Call or IVR-On-Demand Flow services on the fly Media (Voice, Fax , SMS...) Interaction Application generation using the IVR Runtime Engine & System Monitor modulesData exchange with Web Server & SQL Server courtesy '.ASP' supportMS SAPI based ASR & TTS advanced speech functions supportIndependent Line Operation & Monitoring to provide for independent, concurrent application processing & real-time monitoring on different line channels, CDRsStep-by-Step Flow Design, Simulation & DebuggingProvide more than 50 IVR Call Flow Samples and reference IVR FlowTAPI compliant line devices support including Analog, T1/E1 boards, as well as VoIP Devices
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Applications
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General Telephony
Flexible System Configuration
A multimedia message (voice, fax, SMS, speech etc.) IVR interaction service flow application generator
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Voice, Fax and SMS
Voice record & play Fax send & receive SMS send & receive
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Speech and Language
Built-in speech pre-processor for the Text-to-Speech (TTS) and Automatic Speech Recognition (ASR) functions Standard Microsoft Speech API (SAPI) engine support Multi-language selection
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IVR Flow Designer
Web & Windows based Call Flow Designer GUI Flow-chart service creation environment Integrated Super function, basic and extended palettes Drag-and-drop, Cut/copy-paste Template wizard to build reusable call- flows Step-by-step call flow design and simulation over the same platform
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Data Exchange
’.ASP’ support for exchange of data through a web server from/to any MS ADO/ ODBC data base such as SQL Server, Oracle, Informix, MS- Access, DBase, Fox-pro....
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IVR Portal Manager
IVR flow service management by portal table Request service flow on demand Single entry, multiple flow services
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IVR Flow Collection
Provide more then 50 IVR flow samples Update IVR flow collection through Internet services A number of useful IVR applications included such as Auto-Attendant, Voicemail, Auto Login etc.
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IVR Voice Production
Built-in voice production management interface for both client and system voice libraries Multi-language support and selection
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IVR Run-time & System Monitor
Multiple, concurrent line channel monitoring with each running a different application Channel(s) can be assigned to work in inbound or/ and outbound mode only Line independent operation System logs to record system activities System reports to record number of incoming, abandoned calls etc. Call flow usage monitoring System administration includes channel setting, security management and channel status monitor
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Line Devices Support
Microsoft TAPI compliant analog
T1/E1 & IP devices support (Talk Voice 8LV)
VoiceLink 8LVF-4/8 8-Port PSTN with 4 or 8 sharable FAX Resources
( Support TIF,BMP,JPG Format;TXT & GIF Transmit only )
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System Requirement
Pentium III 450MHz., 128MB RAM Voice boards with TAPI driver Fax boards with COM port driver Windows 2000/ XP OS Microsoft IIS 5.0 Microsoft SAPI 5.0
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Ordering Information
CONTAX IVR
An IVR Portal Platform for Telephony Media Interaction. Includes: IVR Flow Designer, IVR Runtime Engine, IVR System Monitor, IVR Portal Manager, IVR Flow Collection
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Data Sheet (3.5MB)
User's Guide (1.5MB)
